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IT Support Technician

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Brentwood School

Brentwood School inspires every student to:

Think critically and creatively.

Act ethically.

Shape a future with meaning.

 

BRENTWOOD SCHOOL

IT Support Technician

 

Brentwood School, a vibrant and diverse K-12 independent school, is seeking an experienced IT Support Technician to start immediately.

 

The IT Support Technician is a member of the Brentwood School Technology Department and reports to the Directors of Information Technology. The IT Support Technician works with a variety of people to support technology use and is responsible for dealing with a broad range of equipment, diagnosis, troubleshooting, and repair of equipment and applications. Brentwood School technology includes computers, printers, tablets, a variety of audio and visual equipment, telecommunications and networking equipment, and other devices and applications. As a member of the technology department in an educational environment, the IT Support Technician should be a self-directed and highly motivated learner who is aware of technology trends and best practices in the industry.

 

Responsibilities include, but are not limited to:

●        Diagnose, troubleshoot and repair hardware, devices, peripherals, software, and web applications, as well as set-up, configure and test equipment, software, and web applications

●        Configure, deploy and manage a large number of both Mac and PC desktops, laptops and tablets

●        Perform preventative maintenance on a variety of equipment including but not limited to computer hardware, printers, peripherals, visual equipment, and other devices

●        Maintain up-to-date knowledge of repair practices, policies, and technical specifications of computer hardware, software, web applications, devices, peripherals, and visual equipment

●        Complete and maintain internal documentation related to service (i.e. how to fix a problem), warranty tracking, inventory maintenance, and repair history

●        Contact users as needed to discuss specific symptoms of equipment failure, nature of repairs required, and possible solutions to equipment problems via remote solutions or in-person

●        Contact vendors for technical support and parts procurement both electronically and by telephone.

●        Answer Technology Help Desk calls, create and revise Help Desk tickets

●        Support faculty, staff, and students in their use of technology in the classroom and other facilities on both campuses

●        Basic network troubleshooting

●        Basic systems administration

●        Windows and Mac management using appropriate software

●        Support and troubleshoot Audio/Video issues in classrooms, meeting spaces and production facilities

●        Engage in professional and personal development and commit to growth in the areas of diversity, equity and inclusion

●        Participate and initiate opportunities that demonstrate one’s growth, knowledge, and skills

●        Other duties as assigned

 

Qualifications:

●        Five years relevant experience in a related field with direct experience in the diagnosis, troubleshooting and repair of Windows and Macintosh systems

●        Desired qualifications: Apple certified technician, A+ IT Professional preferred

●        Strong Audio/Visual support required

●        School experience preferred

●        A Bachelor’s degree or an equivalent combination of experience and certificates required

 

Skills and abilities:

●        Ability to multi-task and work accurately under deadline pressure

●        Ability to work in a team environment

●        Ability to complete projects as assigned in a timely manner

●        Energy, patience, and a sense of humor necessary to work effectively with a variety of constituents

●        Professional attire and conduct

●        Highly organized with a detail-oriented approach to work

●        A demonstrated commitment to teamwork and collaboration

●        Interpersonal communication skills with a good command of the English language, both written and spoken

●        Ability to work flexible hours and days/some weekends

●        Motivated to learn about new technologies and share knowledge with team members.

●        Ability to occasionally lift up to 30 lbs

 

In addition, a candidate should possess the following personal and professional qualities:

●        A sense of humor and energy

●        Effective communication skills

●        An ability to understand and follow school policies

●        An interest in and openness to professional growth and development

●        A commitment to diversity and inclusion

 

 

COVID vaccination and Booster will be required for this position unless candidate has a legally valid exemption

 

Brentwood School is dedicated to the creation of a diverse faculty and staff that better represents our student body and the city of Los Angeles. Information about our school can be found at www.bwscampus.com. Please submit a letter of interest and a resume to:

 

Nick Thompson and Johnny Velasquez

Information Technology

100 S. Barrington Place

Los Angeles, CA 90049

Email: [email protected]

To apply for this job email your details to fyaqubi@bwscampus.com

IT Support Technician
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